The Resilience Suite

Turn preparedness intelligence into coordinated action.

Resilience Health helps healthcare organizations assess risk, align preparedness priorities, and strengthen resilience through a practical, systems-based approach.

Explore the Resilience Suite

Designed to support CMS emergency preparedness requirements Structured, auditable risk intelligence Built for real-world response teams

ERI · Readiness Overview

Readiness Index

87+6

Hazards Scored

Open Actions

Prioritized hazard profile

Hurricane and tropical storm

Cyber disruption of clinical systems

Utility and power failure

Mass casualty incident

Infectious disease surge

44 facilities · 12 departments contributing Audit ready

The Challenge

Preparedness work is harder when insight does not lead to action.

Scoring workshops that consume hours of clinical and operational time
Risk data stranded in spreadsheets
Improvement items manually siloed in Word documents

Many preparedness processes depend on qualitative scoring, manual consolidation, and lengthy consensus discussions. Organizations may also experience variation in how participants interpret and score risk. The challenge is not only identifying risks. It is connecting findings to priorities, mitigation actions, responsible owners, and continuous improvement.

Where many programs are today

Assessment findings captured in workshops and documents, often revisited once a year.

Where the Resilience Suite helps

Findings connect continuously to priorities, owners, and improvement activities.

A different approach

From assessment to organizational resilience.

The Resilience Suite brings risk intelligence, planning, and operational follow-through into one connected approach. ERI helps teams document assumptions, examine risk in context, and turn findings into practical decisions that support readiness before, during, and after disruption.

ERI supports deference to expertise by bringing the people closest to operational risks into preparedness decisions, while giving emergency-management leaders a structured way to document priorities, action owners, and follow-through.

Three Pillars

ERI includes the following principles:

Three principles carried through every screen, score, and action plan in the platform.

High-Reliability Principles

Support anticipation, learning, and resilience across the organization.

Human-Centered Design

Build preparedness processes around the people who assess risk, make decisions, and respond to disruption.

Systems Approach

Connect risk assessment, preparedness planning, mitigation priorities, and improvement activities in a defensible record of readiness.

With ERI

Coordinate expertise. Assign action. Maintain follow-through.

Preparedness depends on input from across the organization. ERI helps emergency-management leaders bring the right subject-matter experts into risk and mitigation decisions, document shared priorities, and assign actions to the teams best positioned to act.

See ERI in Action

Expert input from across the organization

Emergency ManagementFacilitiesPharmacySupply Chain Information TechnologySecurityClinical OperationsLaboratory Environmental ServicesBehavioral Health

Coordinated Preparedness Actions

Priority: Generator fuel contingency
Risk context: Extended power disruption
Action owner: Facilities Department
Contributors: Emergency Management, Supply Chain, Information Technology
Status: Mitigation in progress
Next review: September 15

A shared preparedness record, not a replacement for department systems.

Built for Continuous Preparedness

Situational awareness before disruption increases resilience.

Recent emergency-management research identifies situational awareness, planning, and operational coordination as persistent priorities, while finding that technology coverage remains strongest in response and thinner in preparedness.

ERI turns preparedness into resilience against the hazards leaders cannot control.

CMS Guidance

Effective preparedness connects all-hazards risk assessment, mitigation, planning, training, testing, response, and recovery.

Read CMS health care provider guidance

AIDE Research

Emergency-management research identifies situational awareness, planning, and coordination as priority work while emphasizing human judgment, accountability, and trust.

Explore the AIDE reports

ERI helps emergency-management leaders maintain a reviewable view of preparedness priorities, bring the right expertise into mitigation decisions, assign accountable owners, and review follow-through.

For general informational context. Not an endorsement of Resilience Health or ERI.

Design Partner Feedback

Shaped by preparedness leaders

Developed with feedback from emergency management leaders across large and multi-facility health systems.

What preparedness leaders told us

Reduce the burden: Simplify the Hazard Vulnerability Assessment (HVA) without sacrificing useful detail.
Keep evidence ready: Organize preparedness documentation when surveyors need it.
Stay current: Keep incidents, actions, and preparedness linked to a shared view of risk.
See the system: Roll up risk across facilities and regions.
Show the value: Frame preparedness in terms of avoided downtime and avoided cost, not just compliance.

Built for defensible risk intelligence

Traceable: See the source, date, and confidence behind each risk output.
Evidence-based: Use vetted data for probability calculations.
Actionable: Turn risk and preparedness gaps into prioritized actions.
Accountable: Document the rationale behind risk adjustments.

Design partner engagements are ongoing. We publish the decisions that came out of them, and we do not publish outcome metrics we have not yet measured.

Michelle KimballFounder, Resilience Health

Who Built This

Twenty years converging international disaster response with public health and health care emergency preparedness.

Michelle Kimball is the founder of Resilience Health. She brings more than 20 years of experience in healthcare emergency preparedness, patient safety, and quality improvement, spanning health systems, public health agencies, and federal healthcare programs.

Michelle spent years leading emergency preparedness planning across 44 plus hospital facilities, directing a portfolio of 48 plus national health initiatives, and serving as a Lieutenant Colonel in the U.S. Army Reserves, where she led large-scale patient movement and mass casualty exercises.

She founded Resilience Health to bring the same high reliability principles used in aviation and the military into everyday hospital preparedness, built around the people who use it, not just the auditors who review it.

Michelle holds an Executive Master's in Clinical Quality, Safety, and Leadership from Georgetown University and is a Certified Professional in Healthcare Quality (CPHQ), Certified Emergency Manager (CEM), and Master Exercise Practitioner (MEP).

CPHQCEMMEPExecutive Master's, Georgetown UniversityLTC, U.S. Army Reserves

Built by practitioners who have run hospital emergency preparedness programs, not by looking at healthcare from the outside.

Not another spreadsheet. Not another static report.

High-Reliability Principles CMS Preparedness Rule Human-Centered Design Systems Thinking

Free Resource

Download: The Case for Continuous Preparedness

A concise leadership briefing on a continuous, dynamic preparedness life cycle, high-reliability principles, selected research findings, and the CMS emergency-preparedness framework across healthcare settings.

Selected research on how preparedness investment can reduce avoidable disruption and enable earlier action
A CMS to Joint Commission crosswalk illustrated with hospital and critical access hospital standards
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